How frequently do you add new products?

We add new flowers, wreaths, sconces, and swags and introduce specials often, so each time you come to our site you will probably see new and beautiful products added and some that are gone for various reasons.

What kind of payments are accepted?

We accept Visa, Mastercard & Paypal.  For international orders, we use Bongo.  Just click on the Bongo button and follow their directions.

Is our site secure for online transactions?

Yes, we have gone out of our way to insure your safety and privacy. Our server is very secure and encrypts all information you provide.  All customer data we receive is protected against unauthorized access AND we do not sell any information to anyone, ever!

What are your store hours?

Email:                    Anytime and we will return your communication ASAP

Do you ship to P.O. boxes?

No, sorry.

If I order from Alaska or Hawaii will my shipment take longer?

Yes. We process your order as soon as your payment clears and is verified but shipping can take up to 3-5 weeks.

Do you ship outside the United States?

Yes!  We use Bongo for a shorter shipping time and to help decrease shipping costs. Just click on the Bongo button and follow the directions. Not only do they take care of all shipping, they also take care of all initial billing, and any shipping questions once the order has been processed.  Bongo is offered to you by Silkflowersgallery.com as a service to you in processing and shipping at reasonable prices and times for delivery.  So, if you are out of the United States area and want shipping prices and shipping times to be low, click on the Bongo button.

Do you have high quality products?

All our flowers, wreaths, sconces, and swags are the highest in quality. We only deal with high-end products which includes service.

How soon will my order be shipped?

Normally your order is shipped as soon as your payment is cleared and verified - generally within 24-48 hours. Orders placed on Saturdays, Sundays or holidays are not processed until the next business day after payment is cleared and verified.

The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year.  Expect 7-14 business day delivery time.  Orders placed on Saturdays, Sundays or holidays are not processed until the next business day after your

If I order something and it is out of stock, what should I expect?

If an item is out of stock we will email you within 24 hours to see if you would like to order something different or wait for the item that is on back order.

Do you have a return policy?

Yes we do. You will have 15 days from the date of receiving the merchandise to obtain your refund.  Authorization must be secured from our company first. No products will qualify for a refund and will not be accepted without contacting us and getting approved authorizations first. 

To qualify for the refund, the product(s) must arrive at our warehouse within 15 days from the date product was approved by our company for return and refund. The product must arrive at our warehouse in the same condition we shipped it (e.g., resellable as new, undamaged). Please repack the product carefully. There is a 20% stocking fee and the cost of shipping charged to your card if returned for any reason other than merchandise was not ordered.

How long will it take to get my refund?

We have 30 days from the return ship date to send you your refund from our company.  You need to email the refund request to refunds@silkflowersgallery.com. Once an item is authorized by our return department you should;

• Return the item(s) to the address given to you by our company.
• Keep you shipping records for proof of shipment in the event of loss or returned merchandise. 
  
• We cannot be held liable for return merchandise that does not reach our authorized place to ship returned items. 
  

Do I get my cost of shipping returned when I return my item to your company?

You are responsible for all return freight charges on shipments that are refused or returned and a 20% restocking fee will be charged to your credit card.  We are not responsible for incidental or consequential damages or losses to any products, errors in shipping your order, or other errors.  The limit of our liability is the replacement cost of any item you purchased from us.

What happens if I get the shipment and it is damaged?

Damaged shipments form handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill.  If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim.  We are not responsible for damage caused by the freight carrier.

What if I order something and it says one price but I am charged a different price?

We do our best to not make errors but from time to time it does occur.  If a product has been mispriced (through a typographical error) we will notify you via email or telephoner as soon as possible. We will let you know the correct price and you may choose to go through with the purchase at the correct price, cancel the order or return it.

What do I do if I am unhappy about the product I bought or your service?

It is always best to communicate!  Sometimes just a quick communication can resolve most situations. Email us at info@silkflowersgallery.com or call us at 877-267-7455 and we are more than happy to discuss any problem or difficulty you may be having.  Communication is key to our business and we want every visitor and customer to be at ease with us and satisfied with our products, site and with us.  So, any concerns, contact us.  As stated, our store hours are from 10AM -5PM PST via the telephone and anytime via email.